We have many clients, mainly small- and medium-sized businesses in the legal, manufacturing, healthcare, non-profit, financial services (financial planning, CPA firms, etc.), and professional services industries. Typically our clients have anywhere from 20 to 400 end users (employees using a desktop, laptop, and/or device(s) on a regular basis), but we have many clients who are [...]
Conducting a network assessment enables us to gauge the current status of your network and infrastructure. We examine more than two dozen technical and operational aspects and capture risks, issues, and concerns with each aspect of your environment. Think of it like an x-ray. It will show all of your breaks, hairline fractures, bruises, and [...]
Client onboarding begins once we receive a Sales Agreement from the client. Every new client is onboarded via a tailored plan that includes: Installation of BlackRock IT management tools Installation of security tools Installation of backup tools and media Setup and testing of backup Cleanup of the physical environment Labeling of all equipment, cabling, etc. [...]
BlackRock IT technicians and engineers actively serve many clients across the Northeast and beyond. Our technicians and engineers hold the following industry certifications: Microsoft Certified Professional (MCP) Microsoft Certified Solutions Associate (MCSA) Microsoft Certified Systems Engineer (MCSE) Cisco CCENT Cisco CCNA CompTIA A+ CompTIA Network+ CompTIA Server+ CompTIA Security+ Dell/Equallogic SAN HDI CSR Fortinet NSE [...]
We do have a list of clients who you can call as references. They are available upon request and provided to you as we discuss the possibility of working together.
We provide the “table stakes” that everyone expects of a Managed Service Provider, and we provide them with a best-in-the-industry standard: Remote monitoring / alertingfor all supported devices and infrastructure IT Securityand Data Backup and Disaster Recovery Completely in-house Help Deskstaffed with experienced technicians L1-L4 IT strategy and customer care But what sets us apart is what [...]
There are advantages to having a technical resource in-house who has expertise with your line-of-business applications. At BlackRock IT, our expertise is your infrastructure. And while we strive to understand your business, the fact is we can never know your business as well as you do. We are effective because we have staffing breadth and [...]
A managed service provider (MSP) is the IT department you would build yourself if you had the resources to do it. Simply put, an MSP is an IT department for hire. Reality is, very few businesses – and virtually no small- and medium-sized businesses – have the resources and expertise to create a world-class IT [...]