Security is one of the most important topics in our industry and will continue to be as technology becomes increasingly integrated in day-to-day operations in the workplace. We take our clients’ security very seriously, which is why our approach is based on standards and best practices. Every client can rest assured knowing they have a [...]
We have two major survey initiatives that help us to monitor client satisfaction: our Point-in-Time survey and our Client Loyalty Survey. We send our Point-in-Time survey to every user after we’ve closed a Help Desk ticket, which gives them the opportunity to share more about their experience and provide feedback. We send our Client Loyalty [...]
We communicate with our clients frequently via phone, email, and in person. The following are just a few ways: Quarterly e-newsletters featuring helpful how-tos, links to recent blogs, and info on the IT industry and BlackRock IT Annual Client Loyalty Survey (sent to key client contacts) E-alerts and emails for patching reminders, technical updates, industry [...]
We come to your office for prescheduled onsite maintenance, projects, emergency response, strategic advisory meetings, and any other client meetings. If it is more convenient, you are welcome to come to our office for any meeting.
End-User Help Desk support includes connectivity support to local and network printers, as well as compatibility and driver issues. We can also configure, install, and set up new printers for clients upon request.
Yes. Vendor coordination is one of the aspects clients love the most about working with us. We have staff who work with vendors to quote and order new PCs, firewalls, switches, and other equipment when you need it. We do it every day and know our industry and products well, and it will save you [...]
Absolutely. We always tell our clients that having a strategy – an IT roadmap and an action plan – is the best way to battle the bad guys. Too many companies, especially smaller businesses that have the same security concerns as large ones but far fewer resources, make do with what they have. In this day [...]
Our normal Help Desk (Network Operations Center) hours are 6am-7pm. After-hours support is available, and we have techs available 24/7/365 for emergencies. Every end user can contact the Apogee Help Desk via phone (xxx.xxx.xxxx) or email (email@example.com). We answer inbound calls in the order in which they are received. There is no additional charge for [...]